Booking Terms and House Rules Version: 2026-09-14-v5 Effective: 14 September 2026 KDYN Music Limited, trading as Studio Inconclusive Please read these terms before booking. They explain your session, overstay charges, your responsibility for guests, the studio rules and how we deal with disruption, damage or theft. This version applies to new bookings when accepted; it does not replace the terms of an existing booking without agreement. 01. Who is booking and what is included We, us and our mean KDYN Music Limited, trading as Studio Inconclusive, company number 15129505, registered in England and Wales. Our registered office is 1 Pancras Square, 1 Pancras Square, London, N1C 4AG, United Kingdom. The studio is at the Enterprise Centre, Chichester, PO19 8FY. Contact djkdyn@gmail.com or 01243 282810 for booking questions, cancellations, complaints or access needs. You means the individual or organisation identified as the contracting customer in the booking and billing details. An individual booker must be 18 or over. A person booking for an organisation must identify it and have authority to agree these terms for it. An authorised representative does not become a personal guarantor simply by making an organisation booking. Your party includes you and the people you or your guests invite or permit to attend your session, including artists, collaborators, engineers, photographers and visitors. It excludes our staff and contractors and people whose attendance you and your party did not permit. The checkout and confirmation state the service, date, start and end times, duration and total price, including VAT where applicable. Only the stated services are included. Agree essential equipment, guest attendance and any special access requirements before booking. Setup, packing away and leaving the room must fit within the booked access time. A time selected online is held only for the period shown during checkout. A booking is confirmed when any required identity check and payment are complete and you receive confirmation. Bookings cannot be resold or transferred without our agreement. Keep a copy of your confirmation and these terms. 02. Payment changes and overstay charges For an account requiring identity verification, Stripe may temporarily authorise the displayed total. Funds are reserved rather than collected until the required check is approved. If the check is not completed or approved within the stated hold period, we cancel the authorisation and release the time. Your bank may take additional time to remove its pending entry. For a verified account, confirming a payment-labelled booking button authorises the displayed total on your saved or entered card. If further authentication or secure checkout is needed, we will ask you to complete it. A booking paid with an eligible allowance or credit uses the amount shown at checkout. Where you agree at checkout, Stripe may save your card for future bookings that you choose to confirm. Each such booking authorises its displayed price. This permission does not authorise unspecified damage charges, penalties or other additional payments. Full card details are processed by Stripe, not stored by us. An approved extension, extra service or security deposit must be priced and agreed before it is charged. Unapproved overstays are charged under the disclosed rules below. These terms do not introduce a new security deposit. Any deposit already agreed under a separate membership agreement remains subject to that agreement and your legal rights; it is not an automatic penalty or a cap on otherwise lawful liability. Your booked end time is the time by which you and your party must have finished, packed up, removed your belongings and left the room ready for the next session. Packing away is part of your booked time. Ask for any extension before the session ends; it requires our approval and must not interfere with another booking. Paying an overstay charge does not give permission to stay, extend access or take another customer’s time. If you or your party overstay, you must pay for the actual extra room time at the standard rate applying during that time: £28 per hour from 11pm to 9am daily; £30 per hour from 9am to 5pm on weekdays; and £36 per hour from 5pm to 11pm on weekdays and 9am to 11pm at weekends. Any recording assistance actually provided during the overstay is £35 per hour, or production assistance is £55 per hour. These prices include VAT where applicable. Amounts are calculated proportionately for the actual extra minutes and rounded to the nearest penny, without rounding time up to a whole 30-minute block. Unapproved time is not automatically covered by membership allowances, credits or session-length discounts. We will provide the timing evidence and calculation. If your party’s overstay delays, shortens or prevents another confirmed session, you must also reimburse the reasonable, evidenced cost of a proportionate refund, replacement time or credit actually provided to the affected customer for their lost booked time. We will take reasonable steps to reduce disruption and loss. We deduct any overstay payment, other recovery or saved cost that already covers the same loss; we do not charge twice for the same room time, staff time or compensation. There is no fixed punishment fine or automatic charge for a full following session when only part was affected. We will itemise the amount and use the notice, response and dispute process in section 7. We will not charge for delays caused by our fault, necessary emergency treatment or a reasonable adjustment required by law. If a preceding customer prevents us providing part of your confirmed session, we will offer a proportionate refund for lost paid time, restore the membership or credit allowance used for time not provided, or arrange replacement time if you agree. We will not force a credit instead of a refund to which you are entitled. Compensation is not conditional on us first collecting money from the overstaying customer. Your other legal rights remain available. Contact us as soon as you need to change or cancel a session. A cancellation at least 48 hours before the start qualifies for a full session-payment refund; you may instead choose to move the payment to an available session. With 24 to less than 48 hours remaining, we may retain up to 50%. With less than 24 hours, or for a no-show, we may retain up to the session price. A retained amount will not exceed our reasonable cancellation loss, after costs saved and replacement bookings are accounted for. We will explain deductions. These cancellation charges do not override a statutory cancellation right. Late arrival does not extend the end time. Extra time requires our agreement and the rate must be stated before you agree to it. 03. Consumer cancellation rights and studio cancellation If you book mainly for private purposes, you may be a consumer even though this is a commercial studio. Where the Consumer Contracts Regulations give you a cancellation right, you can cancel without giving a reason during the 14 days after the contract is made. The exception for services related to leisure activities on a specific date applies only where your booking qualifies for it; these terms do not claim that every studio service or membership is exempt. To exercise a cancellation right, send a clear statement to djkdyn@gmail.com or our postal address in section 1. You may use this wording, but do not have to: “I give notice that I cancel my studio booking. Booking reference: __. Booked on: __. Session date: __. Customer name and address: __. Date: __.” Add your signature if sending it on paper. If a statutory cancellation period applies and you want the service to begin within it, we will seek your express request. If you then cancel after it begins, a proportionate charge for services actually supplied is payable only where the legal requirements have been met. The cancellation right ends after full performance only with your prior request and acknowledgement. Refunds due under that right are made to the original payment method within the applicable legal time limit, normally 14 days after we are told of cancellation. If access, safety, illness, essential equipment failure, building restrictions or circumstances outside our reasonable control prevent us providing your session, we will contact you promptly. You may agree a suitable alternative or receive a refund for the affected service. We will not force a materially different service on you or remove any further remedy you are legally entitled to. 04. Guests access and house rules 4.1 You must remain on site throughout your party’s attendance unless we have approved a named adult representative beforehand. That approval does not release the contracting customer from responsibility. Agree guest attendance with us before booking and register guests through your account or directly with us before arrival. Do not bring unapproved visitors or exceed the attendance limit agreed for the session. Sending a guest invitation does not by itself establish room capacity or approve additional people. 4.2 Give your party these rules and ensure they follow them. Keep account credentials, keys and access codes private. Do not share them with guests, prop open security doors, admit unauthorised people or enter areas outside your booking. Report lost keys or compromised access immediately. Follow the supplied arrival and locking instructions. 4.3 No smoking or vaping anywhere inside the studio or building, including cigarettes, cannabis and electronic cigarettes. No illegal drugs, candles, incense or open flames. Anyone whose impairment makes their conduct or equipment use unsafe may be refused entry or required to leave. Any lawful smoking outdoors must comply with building rules and permitted smoking areas. 4.4 Water is permitted only in a resealable, leak-resistant bottle. Keep and drink it at the back of the room, in the area indicated by the studio, well away from all equipment, cables and power sockets. Keep the lid tightly closed except when drinking. Do not carry an open bottle around the room or place any bottle on or beside equipment, desks, mixing consoles or speakers. Open cups, mugs and glasses, food and all other drinks, including alcohol, must stay outside the studio in a permitted area. You are responsible for ensuring your party follows this rule; responsibility for any resulting spill damage is governed by section 6. Contact us about medical or disability-related needs where practicable so we can arrange a safe solution. This rule does not prevent necessary emergency treatment or reasonable adjustments required by law. 4.5 No violence, threats, harassment, dangerous behaviour or unlawful activity. Keep exits clear and follow safety and noise instructions. Do not tamper with alarms, locks, cameras or electrical systems. Do not remove studio property, alter unfamiliar routing, move fixed equipment or use equipment you cannot operate safely. Ask for help first. 4.6 Be packed up and out by the booked end time, including all guests and belongings. Overstays and disruption to another session are charged under section 2. Dispose of your rubbish and return the room and equipment to the agreed condition. Close and secure the room as instructed. Ordinary use and fair wear and tear are not damage. 4.7 We may stop unsafe use, refuse entry or require a person to leave where reasonably necessary to protect people, property or security. We may end a session immediately for a serious breach, including theft, deliberate damage, violence, indoor smoking or vaping, or a serious safety risk. For a less serious breach that can safely be corrected, we will normally explain the issue and allow a reasonable opportunity to correct it. 4.8 If your party’s breach causes us to end a session, any amount retained is limited to our reasonable loss, accounting for services supplied, costs saved and rebooking. We will refund any balance due. Additional claims follow section 6 and cannot duplicate a retained amount. A substantiated serious conduct or security concern may lead to reasonable future access restrictions; existing bookings and payments will still be handled fairly and in accordance with your legal rights. 05. Young artists A person under 18 must have an adult or organisation make the booking and accept contractual responsibility. For an artist under 16, a parent or legal guardian must make the booking and remain on site throughout. An alternative representative cannot replace that parent or guardian requirement. Young Artist Access is subject to the eligible times and monthly allocation shown in the booking system. We may reasonably request proof of eligibility or guardianship. Give young attendees age-appropriate safety instructions. Permission for recording or promotional use is separate from booking acceptance. 06. Responsibility for damage theft and loss 6.1 You are responsible to us for loss of or damage to the premises, equipment and property we own or are responsible for that you or your party cause in connection with your booking. This includes accidental damage, careless or deliberate misuse, spills, theft and unauthorised removal. You are responsible for your party’s actions as if they were your own, even if you did not personally cause, know about or approve the act. This also covers loss caused by your party’s breach of the access and security rules. 6.2 You are not responsible for ordinary wear and tear, pre-existing loss or damage, or equipment failure resulting from a defect or proper use. You are not responsible to the extent a loss is caused by our negligence or breach of contract, or that of our staff or contractors. Where causes are shared, liability reflects each party’s contribution. We must support a claim with reasonable evidence linking it to your party or its breach; being the last booker alone does not establish responsibility. 6.3 Where you are responsible, recoverable costs include reasonable assessment and repair, necessary specialist cleaning or smoke remediation, and necessary restoration of compromised locks or access security. If property is stolen and not recovered, or cannot reasonably be repaired, we may claim a reasonable comparable replacement cost, accounting for age and condition and avoiding an unjustified improvement at your expense. 6.4 We may claim net income lost from confirmed bookings that we reasonably have to cancel because of the incident, only where that loss was reasonably foreseeable when the contract was made. We must evidence it, limit it to the reasonably necessary repair or replacement period, deduct saved costs and replacement income, and take reasonable steps to reduce the loss. We do not claim speculative future bookings or recover the same loss twice. 6.5 We account for sums already recovered for the same loss, subject to an insurer’s legal recovery rights. If stolen property is recovered after payment, we account for its recovered value after reasonable recovery and repair costs. A rule breach does not by itself trigger a fixed punishment fee. Any legal costs claimed must be recoverable under applicable law or a court order. 07. Reporting incidents and resolving claims Report an apparent existing fault or missing item promptly, and an accident, spill, damage, theft or security incident immediately. Stop using affected equipment where continued use may cause harm. Failure to notice a hidden defect does not make it your responsibility. Cooperate reasonably with an investigation and provide relevant information you hold. We will notify you promptly after discovering a potential claim, normally within five working days of discovery, and explain any delay. The notice will identify the booking, incident, supporting evidence and an itemised amount or estimate. Evidence may include condition records, photographs, repair quotations, invoices and relevant access records. We will explain any later change to an estimate. You have at least 14 calendar days to respond and provide evidence. We will consider your response fairly and explain our position. Send a dispute or complaint to djkdyn@gmail.com, quoting the booking reference. An agreed amount is payable within 14 days after agreement and an itemised invoice unless we agree another arrangement. Silence alone does not mean a claim is accepted. Overstay, session-disruption and damage charges are invoiced separately. We will not debit a saved card for these charges without separate valid authorisation. A specifically agreed security deposit may be dealt with only under its disclosed terms and your legal rights. Either party may seek independent advice or use the courts to resolve a dispute. These response periods do not shorten legal time limits. Suspected crime may be reported to the police independently of a civil claim; this contract does not transfer criminal responsibility. 08. Equipment files accounts and privacy Tell us before booking if a specific item is essential so its availability can be agreed. If agreed equipment becomes unavailable, we will tell you promptly and discuss a suitable substitute or other remedy. We will not require you to accept a materially different service. Keep your own project backups and take your belongings when leaving. Unless expressly agreed, the booking does not include continuing file storage or safekeeping after the session. This does not remove responsibility for loss caused by our failure to use reasonable care and skill, negligence or other liability that cannot be excluded. A first booking may require an identity check. Approved verification ordinarily carries forward, but a reasonable further check may be needed for security, fraud prevention or a material change of details. Specialist rates, credits and membership benefits belong to the eligible verified account. We handle booking, guest, payment, verification, agreement and incident records under our privacy policy. Share that notice with guests when providing their details. We collect and retain information only as reasonably needed for the stated purposes, including resolving claims. Optional marketing or content permissions are separate from booking. 09. Legal rights and agreement versions Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded. We must provide services with reasonable care and skill. You retain the remedies the law gives you. These terms are governed by the law of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in the courts available to them under applicable law. If a provision is unenforceable, the remainder applies so far as it can lawfully do so. A separately agreed membership or service agreement may also apply. Any more favourable specific right it gives you remains available. Publishing a later version does not retrospectively add financial obligations to an existing booking. The version accepted for the booking and any agreed changes govern it; archived versions and downloadable copies are available from the terms page. Booking questions, cancellations, claims and accessibility arrangements: djkdyn@gmail.com or 01243 282810. Privacy policy: /privacy.